Access any CO-OP Network ATM for FREE-just click the link and type in the zip code where you are located. There are more than 30,000 CO-OP Network ATMs nationwide! Available with your KCCU Checking Account. The Mastercard Debit Card is smaller than a checkbook, safer than cash and can be used as your ATM Card. Our Cards are not available for use outside of the United States, Mexico and Canada.
Access any CO-OP Network ATM for FREE-just click the link and type in the zip code where you are located. There are more than 30,000 CO-OP Network ATMs nationwide! Members can obtain an ATM Card for use with their Savings Account. Use your ATM Card for cash withdrawals, account balance information or to transfer funds.
ATM & Debit Cards
All cards are free with your account. If lost or damaged, there is a $10 fee to order a replacement card.
To report your card lost or stolen after business hours, call 1.888.241.2510.
When using your Debit Card and asked “Debit or Credit?”, choose Credit. This will save you the $1 charge from the ATM network. If you choose Debit you will be charged $1, just as if you were using a foreign ATM.
When traveling out of the state, please notify the credit union so we can alert Card Member Security as to avoid a fraud hold being put on your card. You can contact Card Member Security directly at 1.888.241.2440 to verify transactions or check for suspected fraud. Card is usable in the United States, Mexico and Canada.
Your Debit Card will not work when traveling out of the United States. We offer Visa Travel Cards for these instances. Our Travel Cards are Reloadable.
As part of our continuing effort to bring the best technology and service to our members, we at Kansas City Credit Union are upgrading our Fraud Detection and Notification System. The new system will provide more immediate attention to notify our members faster when fraud is suspected. The notification portion of the system includes a state-of-the-art automated assistant to help our members review transactions and confirm their spending activity on Debit Cards.
If you receive a notification call from our automated assistant, whom we have nick-named “JILL”, please work with her to answer questions regarding recent card activity. Please also be aware that our Card Member Security team that provides fraud alert management is available 24 hours per day, 7 days per week should you need assistance from a live agent.
If suspicious transactions are identified as fraudulent, calls will be transferred to our outstanding member support team at Card Member Security to help you take the necessary precautions to protect your cards and related accounts. If the recent activity is legitimate, members will be able to close the case with the phone attendant using their touch-tone phone.